FAQ

Find answers to frequently asked questions about Kraftgras.

🛒 Order & Payment

How can I place an order?

Simply order directly in our online shop. Select your product, add it to the shopping cart and proceed to checkout. Your order will be on its way to you in no time.

What payment methods are available?

You can conveniently pay by credit card, Twint, PayPal, Apple Pay, or invoice.

Is the payment secure?

Yes. All payments are encrypted and processed through certified payment providers.

How do I find out about promotions or discounts?

Via our newsletter. There we share news, inspiration, product новинки and of course discount promotions.

How do I redeem a discount code?

Simply enter your code in the designated field at checkout.

🚚 Shipping & Delivery

How much is shipping?

Shipping costs CHF 6.50. Shipping is free for orders over CHF 70.

Do you also ship internationally?

Within Switzerland, we ship via kraftgras.ch.

For deliveries within the EU, you can order via kraftgras.de.

How fast will my order arrive?

Typically within 2–3 business days.

Can I track my shipment?

Yes. As soon as your package is on its way, you will receive an email with the tracking number.

Which shipping service do you use?

We ship exclusively with Swiss Post.
Orders are shipped via Economy mail.

Until when do I need to order for the package to be shipped immediately?

Orders placed by 6:00 PM will be processed on the same business day.

↩️ Returns & Refunds

Can I cancel or return my order?

Yes. After receiving your order, you have 14 days to register a return.

You can find all details here:

https://kraftgras.ch/policies/refund-policy

What do I do if the goods are damaged?

Please send a photo of the damage directly to info@kraftgras.ch. We will arrange a replacement or refund without any fuss.

How can I delete my customer account?

Just send us a short message – we will delete your account according to our privacy policy.

🌿 Products & Services

How can I get advice before purchasing?

At the bottom right, you'll find our chatbot, who can answer many of your questions.

Of course, you can also write to us directly at any time: info@kraftgras.ch

What is the difference between the Basic and Plus lines?

  • The Basic line includes pure, natural products.
  • The Plus line builds on these basics and combines them with specifically selected vitamins or nutrients – for different needs.

Are all Kraftgras products vegan and gluten-free?

Yes. All our products are vegan-certified and gluten-free.

What are the benefits of the Kraftgras newsletter for me?

You'll receive inspiration for mindful routines, updates on new products and blog posts – and of course, lovely surprises and special discounts.

💬 Feedback & Collaborations

How can I review a product?

After your order, you will automatically receive an email with a review link.

We appreciate all feedback – as a young company, this means a lot to us.

Reviews are only possible if you have actually purchased the product.

How can I give you feedback?

We appreciate all honest feedback so that we can continue to improve.

Simply write to us at info@kraftgras.ch

I am interested in a cooperation – how do I proceed?

Thank you for your interest!

If you'd like to represent Kraftgras as a brand ambassador or content creator, please contact us directly: social@kraftgras.ch

How do I join the Affiliate Program?

You can find all information here:

https://partner.kraftgras.ch/

How do I become a B2B partner?

You can find details here:

https://kraftgras.ch/pages/b2b

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We are Kraftgras

Kraftgras - Born in Switzerland!
Behind Kraftgras, from left to right, are Luca, Sarah, Markus, and Pierre.

More about us